Privacy Policy
This Privacy Policy explains how DoctorCertificate (doctorcertificate.in) collects, uses, shares, discloses, and protects your personal and medical information. By using our services, you consent to the practices outlined here.
1. Consent and Authorization
By accessing our website and submitting details, you consent to our collection, storage, and processing of your personal and medical details. If submitting details on behalf of a minor or another individual, you represent that you hold full legal authority to provide consent on their behalf.
2. Information We Collect
We collect personal details (full name, email address, phone number, physical address, age, gender) and medical details (symptoms, past medical history, consultation documents, diagnosis notes) to facilitate online doctor consultations. Payment details are processed directly by our secure payment partners; we do not store raw card or bank account credentials on our servers.
3. How We Use Information
Collected details are used solely to facilitate telemedicine appointments, issue doctor-signed medical documents, process refunds, respond to verification requests, and maintain compliance with National Medical Commission (NMC) and Telemedicine Practice Guidelines.
4. Data Protection and Security
We implement encryption in transit (HTTPS/TLS) and at rest to safeguard medical records. Access to patient information is strictly restricted to the assigned consulting doctor and authorized operations staff on a need-to-know basis.
5. Data Disclosure & Third Parties
We do not sell, trade, or rent personal data. Information is shared only with registered medical practitioners (partners) handling your case. We may disclose details if required by Indian law or to prevent document misuse or fraud.
6. Data Protection Officer
For inquiries, corrections, or complaints regarding data privacy under the Digital Personal Data Protection Act, please contact our compliance desk at compilances@doctorcertificate.in.